I called for an appointment. I got the appointment very quickly within a week and the day I wanted to drop off vehicle for the Brake repair. When dropped off, they asked if I was waiting for vehicle, I said no. They actually were so nice to give me a ride home in my car. Since I lived only a mile away! They did my brakes and had to change all rotors on it. These rotors are really nice and shiny. The reason I'm saying this is our brand new Ford explorer already have rusty rotors on them. But these gmc rotors are still looking new two weeks later after installing! Anyway, everyone at this place was very nice and communicated well to me. I definitely would recommend them for repairs for your vehicle.